FAQs - Accommodation

General information about our accommodation.


Q: What are the reception hours?

The reception hours are Monday to Friday 9am to 4.30pm, Saturday and Sunday 9am to 3pm.

Q: Late Arrivals

BOOKINGS MADE ON THE DAY OF ARRIVAL MUST BE MADE BY 2PM TO GUARANTEE ROOM.  If arrival is outside of our reception hours our after hours services will attend to you by simply lifting the handset located on the wall to the right of the main reception doors and entrance. They will advise you of the code to access the security box next to the handset where you wil find an envelope with your name and unit number on it, in which there is a map, set of keys with swipe card and other information, including out to operate the swipe card.

Q: Is linen provided?

Yes, all linen is provided. The only exception is beach towels.  It is recommended that guests bring their own to avoid confusion.

Q: Do the townhouses have air-conditioning?

All the townhouses have ceiling fans in all rooms. Air-conditioning is available as a request but not guaranteed.

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